TM: Full recovery of Internet services on Jan 4
KUALA LUMPUR: Telekom Malaysia Bhd said on Tuesday there was a delay in the restoration of Internet services following technical problems in repairing the submarine cable network linking Malaysia to Europe.
“Due to the delay, full recovery of Internet services is now expected to be on Jan 4, 2009,” TM said in a statement.
On Dec 20, TM said the disruption of its Internet services was due to circuit fault on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Malaysia to Europe.
TM said there was a delay in the restoration of Internet services due to technical problems at the repairing stages.
It added that customers using Internet services might continue to experience slow browsing while accessing websites hosted in Europe.
Customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to Europe may also experience some service degradation.
“To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion,” it said.
TM assured its customers that it was undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at email@example.com for any Internet related problems.